SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address,contact number and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at tp@ramsontechlabs.in or mailing us at: RAMSON TECHLABS, 2nd Floor, Ramson Techlabs Building, Behind TMC Showroom, Autonagar Gate, Vijayawada, Andhra Pradesh, 520007, India.
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – PAYMENT & DELIVERY
- Payment :
Unless a credit account has been set up prior to sale, payment is due prior to shipment of the Goods or performance of services. In the case of an approved credit account, payment is required no later than 30 days after the date of the invoice.
2. Delivery :
Delivery charges are applicable to all orders unless picked up directly from one of our premises. Delivery occurs when the Goods are handed over to the Purchaser, carrier company or delivery representative.Delivery dates quoted are approximate only and Tekparts.in will not be liable for any delay in the delivery of the Goods.
If the Purchaser fails to take delivery of the Goods or fails to give adequate delivery instructions & it returns to Tekparts.in then Tekparts.in reserves the right to decide whether to resend parcel or not.
For Registered Airmail Packages, maximum allowable weight is 1kg. For shipments heavier than 1kg goods will be shipped by DHL or EMS at actual shipping costs.
Any claim by the Purchaser for non or incorrect delivery must be advised to Tekparts.in within 10 days of receipt of the goods.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
SECTION 6 – SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Section 7 – LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
SECTION 8 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
Should you have any grievance/queries/complaints about the collection/use of your information by Tekparts.in, please feel free to contact us at tp@ramsontechlabs.in or +91 9398989794.
OPTING OUT If at any time you would like to unsubscribe from receiving future emails, you can email us at tp@ramsontechlabs.in and we will promptly remove you from ALL correspondence.
SHIPPING, CANCELLATION, RETURNS & REFUND POLICY
- We ship the products all over India.
- We ship through reputed courier companies to ensure safe and fast delivery.
- Delivery can take 1-3 working days for metro cities and 3-5 working days for the rest of the India.
- If Product is in stock, we dispatch the product within 48 hours of your order otherwise we will inform you by mail about availability of the product with in 2 days.
- In case if we are unable to deliver the product through courier then we deliver it through India Post.
- Any delay caused by courier company or India post is not our responsibility.
- If product is defective, damaged or broken, contact us within 48 hours of delivery otherwise no return or refund claims will be entertained.
- State Taxes(if any) will be paid by courier company and collected from buyer. it is the responsibility of the buyer to pay these taxes.
- shipping charges are extra that depends on weight and quantity of product and comes automatically when you purchase a product.
- If reverse pickup has been arranged for defective/damaged products, after receiving the products back refund/replacement can be initiated.
- For reverse Pickup, Shipping Label of courier will be sent to customer email id and Label should be pasted on the box with original packing.
- Returns and warranty, if any , have been mentioned with particular products in product information page.
- We accept returns in case of wrong product delivery with original packing with in 2 days.
- Once order is confirmed, no cancellation will be entertained.
- If order is prepaid and customer did not accept, receive or collect the courier or return the courier then shipping charges and return charges will be deducted from the prepaid amount and rest will be refunded back after evaluating the issue.
- If order is cancelled by our end for any reason, we will refund the full amount back to your account or card whichever is applicable within 10 working days.
- If order is failed or cancelled and money gets deducted from your account, then your paid amount will be automatically refunded back to your card or account whichever is applicable.